Culture Statement

Just letting you know the pump arrived around 8.30 am and is now up and running. So quick and efficient. Thank you. Adrian. 🙂

"Just letting you all know that the mill started yesterday afternoon and is running sweet. This would never have occurred if you and your business did not go far and beyond the service that would normally be expected..I can't thank you all enough.."

Just to let you know those motors with the extended shafts worked out well. The longer shaft meant we didn’t have to modify the mounting for them. Thanks for your help.

"Thanks against for the swift turn around on this one."

"Fantastic service. Look forward to seeing the motors!"

"Once again thanks to you and your team for the repair work on the motor for Viterra. Your efforts are greatly appreciated by us. If you can pass on our gratitude and thanks to your staff for their efforts."

"Thank you, congrats to team very happy with the service and repairs to date."

I went and picked up pump as discussed and another great response and service but I want to say thank you for your advice and that put me on to the best option, well ripped the old pump out and replaced with the 413 and my wife did the figures from the underground tank to storage tank and it pumps about 4200 litres an hour and is almost silent, so very pleased. I would recommend AEM to my friends and I would like you to show this email to your boss as you are an asset to the company, good onya. the old bloke from Waterloo, Pete

"My band saw is once again up and running. I managed to buy a suitable pulley and the modifications were a lot easier than expected. A simple bracket across only 2 of the 4 fixing points was enough. I have also fixed or replaced all of the things that have broken over the course of 25 years. Once I have changed the bearings I would describe the band saw, now with the new motor, as better than new. The service you provided was 2nd to none so I wanted to thank you for that, it was appreciated. I have other machines and electric pumps etc. so I am happy to give you all of the business in the future."

I came in with my Davey pump in my dog trailer not working - this was a very stressful situation for me as I was not able to work therefore no income. I would like to thank you so much for resolving my issue so quickly I appreciated that you are busy and to fit that in like you did was amazing! The 2 gentleman that removed the old one and replaced with a new one, need to be commended, words can not express how grateful I am. Thank you so much again!

AEM is a very good service provider and supplies excellent OQE documentation. We have a positive working relationship with AEM and whilst quiet or late, we will continue to use their services as required.

"Thank you so much for your assistance on getting a bore pump wet end at probably the most difficult time of year (between Christmas and New Years), with the combination of public holidays and interstate freight. The service was outstanding and performed in a way that will be seeing me come back as a regular client. Thank you again. The pump is going great."

"Very professional. They fixed my pool pump whilst in shop. While just about every pool shop told me it was stuffed and just wanted to sell me a new pump. Industrial Pump Specialists Highly Recommend."

"I wish we could have the same level of commitment and dedication from all of our off site support. The turnaround was as quick as I have ever experienced, and AEM understood the level of our urgency. We were constantly advised as to the state of the motor, and even advised when the item was picked up for return to site. Amazing service.”

"Just a quick email to pass on my sincere thanks for the great effort the guys have done in regards to getting a motor out the door. The quick turn around and great service has assisted us greatly."

“AEM have been nothing but a pleasure to work with. The quality of their workmanship is second to none. Their attention to detail and professionalism is the best in the market. All of our requests to Leigh have been dealt with in a clear and precise manner. Coupled in with the detailed high quality work Navjeet and his team produce it makes the process of having our pumps and motors rebuilt a troublesome free exercise. Thank you!”

I must also take this opportunity to congratulate your company for the friendliness of the staff I encountered and also for their willingness to offer advice and assistance. I most certainly would enjoy working in such an environment and most certainly will advise my friends of the pleasant experience.

I would like to thank you for your help & co-operation with the repairs of the electric motor for Thevenard, greatly appreciated by Viterra. Please pass on my gratitude to all at AEM.”

“Thanks for having us look around your shop floor last week. I was very impressed with the layout and style of the showroom. It was clean, inviting and there was a large range of different suppliers to choose from.”

I bought a new onga solar pool pump last week from AEM and having another one repaired. I am very impressed with the layout of showroom and excellent service!

“A very grateful thank-you has been extended from the Cristal Mining Team. We could not have achieved this result without your fine work, long hours, dedication, advice and assistance, freely given under extreme pressure to achieve the fastest possible delivery. Your fast turnaround, quality control and customised service to meet our needs is regarded highly, this is why I use your company. To all AEM employees, we say Thank YOU. “

"Thank you to AEM who organised a quick turn around on an urgent pump – Great Service."

I was very impressed with your workshop and the general layout/housekeeping was of a high standard. It was also pleasing to discuss the incentive award that you have put in place, and with that, I had a sense of complete buy in from all your employees as productivity was very evident. Taking all of the above in mind, I am at the belief that our electric motor refurbishments, are in very capable hands. All the best.